Technical Writer

Job ID
Technical Support


We offer you the opportunity to make a global impact with your work.  We are a growing IT company supporting a client who demands cutting edge solutions for application development and infrastructure.  Our technical and management consultants work closely with our customers in a dynamic, solution-oriented environment and we invite you to apply to our opening for a Technical Writer today.

This is an opportunity to be part of a team that is responsible for implementing Department of State Agency-wide web based messaging applications.  The candidate will create and edit technical documentation throughout the full Software Development Lifecycle (SDLC) for projects that use either agile or waterfall methodologies.  


As a Technical Writer, you will have the opportunity to work closely with software developers, test engineers, support staff, and others to create and maintain user and administrator documentation for software applications. You should have experience with writing technical documentation for a variety of audiences, including requirements, use cases, design documentation, installation guides, administrator and end user documentation (including online help), release notes, etc. Meeting facilitation skills, the ability to quickly learn new software and features, and knowledge of industry best practices are a must.


Secret - Contract can hold TS clearances.


What the role involves (Responsibilities)

  • Documentation Development
    • Research and become familiar with complex software applications through hands-on use and by interacting closely with software developers, testers, customers, and other stakeholders.
    • Write enterprise-level (not just front end) functional and non-functional requirements and use cases.
    • Interview subject matter experts, become familiar with the system, facilitate meetings, and perform other types of information gathering to clearly, concisely, and accurately describe functionality and instructions in writing.
    • Work in a development environment to use applications and familiarize yourself with the project to ensure accuracy of document content.
    • Prepare written content and diagrams to articulate complex COTS and GOTS information systems in clear and concise language without a loss of detailed meaning for varying audience types.
    • Work independently to draft, edit, and proofread build guides, installation guides, release notes, online help, and other technical documents to organize the complete production of formal user and administrator reference materials.
  • Standards Development
    • Implement current industry technical documentation best practices and Department of State policies with every project.
    • Evaluate current style guides for accurate up-to-date industry standards.
  • Project Management
    • Manage time and expectations in the execution of documentation development efforts to ensure on-time delivery.
    • Submit effective, concise communication regarding issues, objectives, and initiatives.



What you’ve got (Qualifications & Skills)

  • Outstanding communication, writing, editing, proofreading, and grammar skills
  • Familiarity with agile and waterfall software development processes
  • Expert in Microsoft Word
  • Preferred: Familiarity with RoboHelp, FrameMaker, Snagit, and Visio
  • Preferred: Familiarity with Department of State terminology and style guides
  • Preferred: Familiarity with 508 compliance standards
  • Bachelor’s degree

Ideal Qualifications

  • Empathetic communicator – you have skills to clearly share ideas in a way that adapts to your audience, regardless of function, level or expertise
  • Critical, big-picture thinker — you are analytical, looking into logic-based details while always considering and problem-solving for the overall big picture
  • Self-starter – you are proactive, self-motivated and able to push work, start initiatives and provide ideas independently and in a team environment
  • Responsibility – you take ownership of your project deliverables and ensure the proper due diligence was completed to successfully produce an accurate product
  • Creative entrepreneur – you have a constant drive to make things better; you question   the status quo and approach common challenges with constructive criticism
  • Credible knowledge sharer – you have a constant thirst for knowledge and the ability to credibly share it with and educate others on it, whether internal and external (colleagues, clients, industry groups)
  • Team player – you have the ability to foster professional and personal respect from others and do your best work in a team setting. While highly collaborative, you have natural management skills and know how to grow and develop
  • Poised professional – you have credibility and presence with everyone from leadership to clients, can effectively navigate various organizational environments and know how to manage expectations
  • Adaptable multi-tasker – you are highly organized and flexible, able to thrive in fast-paced, constantly changing environments and successfully adapt to a variety of tasks


 How we work (team & culture)

  • Collaborative – we work together and help each other do our best work by building on our work across teams and offices. We don’t own individual ideas or look for credit
  • User driven – we place our clients’ and users’ needs above all else. If it matters to a user, it matters to us. We work for them — who we report to keeps us accountable to that
  • Hands-on – we get in the thick of it, get things done always hold ourselves accountable. We do it ourselves, and we don’t wait for problems to occur
  • In it – we don’t let coworkers or clients figure it out, we get in the thick of it and do it with them. We are experts on every detail and take pride in our work
  • Forward looking – we look beyond our own world to constantly improve our business. We welcome outside speakers, tap into the latest tech, and to make sure we’re always tapped into what’s coming and future-proof
  • Caring & close knit – we know and care about our people’s whole-person. We know each other’s project superpowers — but also our upcoming family trips and favorite lunch spot


Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft U.S. Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years.


Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE Minority/Female/Veteran/Disabled. Buchanan & Edwards, Inc. is an E-Verify employer.


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