Business Systems Analyst I - Entry

Job Locations US-DC
Job ID
Technical Support


Buchanan & Edwards (BE) is a solutions provider in the areas of big data and analytics, collaboration and social enterprise, infrastructure, mobile, mission systems, and cyber security.  BE provides our solutions across the Foreign Affairs, Law Enforcement, National Security and Defense, and Civilian markets.  BE delivers our services offerings with one common goal: to help our customers become faster, smarter, and more operationally efficient while offering the best possible value for their investments.


BE is looking for an experienced Help Desk Business Analyst to support our USDA customer. Under the direction of the Project Manager, the successful candidate would provide customer care support to USDA by assisting in various training and help desk activities.


Public Trust


  • Provide help desk support
  • Triage and track user issues
  • Update and maintain system documentation
  • Compile help desk metrics
  • Coordinate training activities
  • Conduct training sessions



  • At least two years of experience with Microsoft Office Suite
  • At least two years of help desk/user support experience
  • At least three years of customer-service experience
  • At least three years of experience in a professional/office setting
  • Excellent written and verbal communication skills
  • Must be able to work a flexible/rotating schedule between 8 a.m. – 8 p.m.   
  • Must be able to obtain a Public Trust

Desired Qualifications


  • Bachelor’s degree is preferred
  • Federal contracting experience is preferred


Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft U.S. Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years.


Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE Minority/Female/Veteran/Disabled. Buchanan & Edwards, Inc. is an E-Verify employer.



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