• CRM Trainer

    Job Locations US-Arlington
    Job ID
    Technical Support
  • Overview

    Are you looking for an opportunity to join a growing company that is innovative, cutting edge, and mission centered?  Our prestigious technical and management consultants work closely with our customers in a dynamic, solution-oriented environment, and we are inviting you to apply for our recent opening as a CRM Trainer


    At BE, our trainers plan, organize, and develop training curricula, materials, and program to meet the agency’s CRM training needs. Conducts /facilitates training programs and works with management and SMEs to ensure course materials are current and relevant to training needs. Analyzes learning needs, plans and coordinates skill assessments and training.




    • Work with client to conduct needs analysis and design learning objectives, content outline, presentation and training method, appropriate job aides and technology integration. Consult with subject matter experts to ensure relevancy of learning objectives, delivery methodology and ongoing resource access.
    • Designs and develops training programs, materials and curriculum using appropriate instructional design methodologies. Includes Learning Management System (LMS) design and development through various course authoring technologies, such as Lectora, Captivate, and Presenter.
    • Creates training user guides, presentations, and other documentation.
    • Delivers training programs using appropriate instructor led techniques to manage classroom and virtual communications.
    • Work with client to establish meaningful measurement criteria. Monitor progress toward goals, communicate outcomes and recommend incremental enhancements as needed. Understand measurement criteria and assessment of survey results.
    • Support process improvement initiatives primarily through the analysis of existing operational objectives and develop plans to identify skill gaps and meet those needs through training.
    • Identify issues or concerns within learning objectives or in ongoing training, and take appropriate actions to reduce learning constraints and improve desired behaviors, outcomes and training results.
    • Lead in the documentation of business processes, requirements, reports, and other deliverables as needed to deliver high quality training
    • Act as a project member on training projects.
    • Maintain a solid understanding of technology used by the customer in order to deliver effective training



    • Minimum 5 years of experience developing training content for software systems
    • Minimum 2 years of experience providing consulting services to the U.S. federal government



    Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft U.S. Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years.


    Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EOE Minority/Female/Veteran/Disabled. Buchanan & Edwards, Inc. is an E-Verify employer.


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