• ServiceNow Business Analyst

    Job Locations US-DC
    Job ID
    Technical Support
  • Overview

    Growth requires a strong foundation, and at Buchanan & Edwards, our people are our strength. They are the foundation for building the next generation of innovative IT solutions, revolutionizing the industry, and solving the nation’s most critical challenges.


    Let Buchanan & Edwards help you unleash your potential and reach your goals. 

    Come grow with us.


    The ServiceNow Business Analyst is a critical project resource who identifies customer’s business needs and works as the leader of an Agile team to design and deliver high-value ServiceNow solutions. You will lead the team through all phases of the project lifecycle and will be required to work closely with a variety of internal and external business partners to ensure that all requirements are understood, documented and met.

    BE strives to find individuals who can work as part of a team, communicate well, and are interested in continuous growth, learning and improvement.  This role will include exposure to a wide variety of clients and projects in the federal government market. In addition, this role provides the opportunity to be involved with projects from inception through deployment, with your contributions making a meaningful and visible impact on the success of the organization and the clients we serve.


    Public Trust


    • Participates in the development of functional business requirements and helps users assess relative priorities for both business process and technology solutions.
    • Understands business processes and priorities. Evaluates alternative business process and technology solutions, and participates in making technology recommendations to enhance business operations.
    • Develops business and system requirements, functional designs, process flows, and test plans.
    • Conducts system testing and facilitates user acceptance testing.
    • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
    • Develops working knowledge of the client’s industry and uses this information to support continuous improvement initiatives.
    • Interfaces with the application development team to validate test results for new or enhanced applications and verifying that they meet the requirements of their business group.



    • Bachelor’s degree in business or technology field
    • 5+ years of business analyst experience
    • Must be extremely strong in Agile methodology
    • Knowledge and/or experience with ServiceNow
    • Experience working with geographically distributed teams
    • Must be able to work in a fast-paced environment where production releases occur in 2-4 week durations
    • Good exposure to sizing techniques used in agile process
    • Exposure using Agile Life Cycle Management tools including JIRA
    • Familiar with knowledge management tools such as ServiceNow KM, SharePoint, Confluence etc.




    Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft U.S. Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years.


    Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal Opportunity Employer –Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation. Buchanan & Edwards is an E-Verify employer.


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