Buchanan & Edwards

  • Technical Writer

    Job Locations US-VA-Springfield
    Job ID
    2457
    Category
    Technical Support
  • Overview

     

     

     

    Growth requires a strong foundation, and at Buchanan & Edwards, our people are our strength.

    They are the foundation for building the next generation of innovative IT solutions, revolutionizing the industry, and solving the nation’s most critical challenges. 

    Let Buchanan & Edwards help you unleash your potential and reach your goals.

     

    As a Technical Writer, you will have the opportunity to work closely with software developers, test engineers, support staff, and others to create and maintain user and administrator documentation for software applications. You should have experience with writing technical documentation for a variety of audiences, including requirements, use cases, design documentation, installation guides, administrator and end user documentation (including online help), release notes, etc. Meeting facilitation skills, the ability to quickly learn new software and features, and knowledge of industry best practices are a must. 

     

    Build your career
    A challenging and dynamic work environment isn’t all that BE has to offer. When you join BE, you become an integral part of our team. Not just an employee number, but a valued opinion with a voice that carries, and drives change and innovation. You’ll have access to some of the most well-respected IT industry leaders in virtually every field and learn new tools and techniques while expanding your knowledge and skillset. We’re dedicated to helping you develop your career, and our culture applauds outside-the-box thinking and initiative. Our employee-focused leadership team knows that your success is our success and empowers employees with the necessary tools to excel. Join us as we continue to move the future forward, together.

    Clearance

    Secret

    Responsibilities

    Position Requirements

    The best-qualified candidate for this position will have a diverse skill set in technical writing, business analysis, and communications and be able to apply that expertise in a fast-moving, multi-project environment supporting the State Department. He or she must be experienced and adept at writing full lifecycle documentation, performing requirements elicitation, leading and participating in agile ceremonies and waterfall-based meetings, performing demos, creating mockups, understanding and representing users’ interests, and listening to users and communicating with them via numerous channels—among many other duties. 

    To succeed in this position, the candidate must be an unusually good communicator in every sense of the word, savvy about both IT and usability, conduct him- or herself in a diplomatic and winsome manner, be able to juggle numerous simultaneous projects, and be highly organized and deadline-driven.

    • Interview subject matter experts, facilitate meetings, and use information systems to write installation, end user, administration, and maintenance documentation, such as build guides, quick guides, and online help.
    • Write and edit the full lifecycle of documentation for COTS and GOTS information systems, in addition to other documentation deliverables as required by the customer, including all varieties of end user and administrator documentation.
    • Develop and deliver audience-appropriate communications and training artifacts to educate target audiences (e.g., release announcements, quick guides, FAQs, etc.).
    • Gather user feedback, report issues, and create change requests from the field for approval by stakeholders.
    • Manage SharePoint and WordPress knowledgebases, including managing content, posting announcements, and communicating system changes and issues using the platforms.
    • Provide timely customer service to track, troubleshoot, and communicate issues reported from the field and their solutions.
    • Elicit, document, and refine requirements. Requirements might be captured as user stories, traditional requirements statements and use cases.
    • Work with the product owner, developers, and other stakeholders to create high-level design documentation and GUI mockups.
    • Manage work items in Microsoft Team Foundation Server (TFS) by creating and modifying work items, ensuring their quality and consistency, creating and modifying queries, gathering data for reporting purposes, annotating decisions in work items’ history, etc.
    • Advocate for users and the product owner with other stakeholders, such as developers and testers.
    • Coordinate CCB and information assurance (IA) processes for software releases by creating and collecting the necessary artifacts and submitting them to the appropriate points of contact.
    • Document and communicate standard processes that are part of the SDLC for both agile and waterfall projects.
    • Perform research and systems analysis and clearly communicate findings verbally, in written form, through diagrams, and in presentations.
    • Perform testing to validate existing bug reports and identify new bugs.
    • Communicate clearly and effectively, both verbally and in writing—often translating complex technical information for nontechnical audiences.
    • Schedule, prepare for, facilitate, and summarize the results of meetings, including demos, bug triage, agile ceremonies, and ad hoc meetings. Produce agendas and meeting notes as needed.
    • Train personnel internally and externally regarding the systems we develop and other matters, as needed.

    Qualifications

    Qualifications

    • Must be an expert or near-expert with Microsoft Word.
    • Must be a very strong writer and editor.
    • Must be self-motivated and a hard worker.
    • Must be highly detail-oriented and committed to technical accuracy and quality.
    • Must be independent but able to work on a team and under management.
    • Must possess reasonable technical knowledge. The candidate does not have to be a technical person, but you will be writing and editing content with a technical audience, so you should be broadly familiar with technical terms and concepts and able to write about them in an intelligent way.
    • Must be willing and able to understand and consistently apply State Department style guidelines.
    • Must be flexible and able to respond quickly to constantly changing priorities while working on multiple projects.
    • Must have a bachelor’s degree.
    • Preferred: Familiarity with RoboHelp, FrameMaker, Snagit, and Visio.

    Buchanan & Edwards, Inc. (BE) is an Information Technology and Professional Services consulting firm located in Arlington, VA. BE is a diversified high-technology services company, providing government, commercial and nonprofit agencies technology solutions and organizational management services to ensure mission success. Serving the federal sector since 1998, we base our solutions on an in-depth understanding of our clients, their mission and the unique challenges they face. BE is the winner of the 2015 Microsoft U.S. Federal Solution Partner of the Year award, a 2015 and 2016 Washington Post Top Workplace and has been an Inc. 500/5000 awardee for six consecutive years.

     

    Buchanan & Edwards, Inc. is dedicated to fostering, cultivating and preserving a culture of diversity and inclusion. We are committed to crafting a workplace that endorses creativity and innovation, and promotes engagement through open communication, acceptance of new people and ideas, and a supportive team dynamic. Buchanan & Edwards, Inc. is an equal Opportunity Employer –Minorities / Women / Veterans / Individuals with Disabilities / Gender Identity / Sexual Orientation. Buchanan & Edwards is an E-Verify employer.

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